Support Policy
Last Updated: February 13, 2026
1. Purpose
This Support Policy outlines how Krishna E-Waste provides assistance to customers, partners, recyclers, vendors, and users of our services.
2. Scope of Support
We provide support for:
- E-waste collection requests
- Pickup scheduling and status updates
- Recycling process queries
- Payment or invoice-related issues
- Compliance and certification queries
- Website or app technical issues
- Complaint handling
3. Support Channels
Users may contact us through:
- 📧 Email: info@krishnaewaste.com
- 🌐Website: https://krishnaewaste.com
4. Support Hours
Support is available during:
Monday to Saturday
10:00 AM – 6:00 PM (IST)
Closed on Public Holidays ans Sundays.
Emergency compliance matters may be addressed on priority.
5. Response Time
Type of Request | Expected Response Time |
General Inquiry | Within 24 hours |
Pickup Request | Within 12 hours |
Complaint | Within 24 hours |
Technical Issue | 24–48 hours |
Compliance/Certification | 2–3 Business Days |
6. Complaint Resolution Process
- Complaint registration via email or phone
- Acknowledgement within 24 hours
- Investigation by concerned department
- Resolution or update within 3–5 working days
Escalations may be directed to management if unresolved.
7. User Responsibilities
Users are expected to:
- Provide accurate contact and pickup information
- Ensure e-waste is safely packed before collection
- Follow environmental compliance guidelines
- Avoid sharing false or misleading information
8. Limitation of Liability
Krishna E-Waste is not responsible for:
- Delays due to natural disasters or unforeseen events
- Incorrect pickup details provided by users
- Damage caused due to improper packing by user
9. Policy Updates
We reserve the right to modify this Support Policy at any time. Updates will be posted on our website.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: info@krishnaewaste.com
🌐 Website: https://krishnaewaste.com